Zero two Supplementary Oxygen

A recent survey of over 40 airlines concluded that there is significant demand for in-flight supplementary oxygen everywhere in the world. The provision of an oxygen delivery service is often a vague and contentious issue being something that airlines are obliged to provide but not seen as a high priority when it comes down to customer care.

The issues that are commonly confronted are:

· The service is now becoming increasingly expensive for airline and passenger alike

· The hassle normally associated with providing in-flight supplementary oxygen

· Increasing demand due to the increased ageing profile of passengers coupled with longer duration non-stop flights

· The risk of loss of passenger revenue if oxygen is not available

· Cost effectiveness and a uniform charging policy

· The overall logistics and modus operandi

The impact upon customer care and public relations (if declined)